Refund and Cancellation
elinaclub.com Refund and Cancelation Policy
Updated: Nov 17, 2023
Our focus is complete customer satisfaction. In the event,
if you are displeased with the services provided, we will refund back, provided
the reasons are genuine and proved after investigation. Please read the fine
prints of each deal before buying it, it provides all the details about the
services or the product you purchase.
In case of dissatisfaction from our services,
clients have the liberty to cancel their projects and request a refund from us.
Our Policy for the cancellation and refund will be as follows:
REFUNDS
In the rare circumstance of a booking not getting confirmed for an Offer/ Deal for any reason whatsoever, we will process the refund of the booking amount paid by the User and intimate the User about the same. We are not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of ELINA Club.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws.
It is clarified that in cases of cancellation of the event by the Host/ Merchant or any third party, ELINA Club shall not be held liable or responsible in any manner whatsoever for any losses, claims, liabilities, damages, etc., to anyone.
CANCELLATION POLICY AND CANCELLATION FEES
Except with the prior registration with ELINA Club as B2B agents, priority partner or a merchant, and explicit permission of ELINA Club to use the Website, all merchants/ agents or aggregators are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, ELINA Club reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such merchants/ agents and also to withhold payments or any refunds thereto. ELINA Club shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such merchants. The liability in case of such cancellations shall be solely borne by such merchants.
All discounts and offers mentioned on the Website or the mobile application are applicable only to the User(s) of ELINA Club for legitimate bookings for the respective offers/ deals.
Cancellation Fees shall mean and refer to the fees that shall be charged by ELINA Club from the User on a percentage basis to be calculated at the sole discretion of ELINA Club on the total MRP value excluding taxes which shall be applicable only in cases the User cancels the transaction/ voucher for the services purchased from the Merchant on the ELINA Club Platform which shall be deducted invariably from the User’s EC Wallet/ User’s EC Credits, if any, or the amount paid by the User for the transaction, as the case may be, and the same shall be solely retained by ELINA Club.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, debit card, wallet, etc.) from which payment was made for that booking.
Booking(s) made by the User through ELINA Club are subject to the applicable cancellation policy given in the Terms of Use hereinbelow.
PROMOTIONAL CODES
ELINA Club may, in its sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/ or a Third Party Provider’s services, subject to any additional terms that ELINA Club establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether made available to a public form or otherwise), unless expressly permitted by ELINA Club; (iii) may be disabled by ELINA Club at any time for any reason without liability to ELINA Club; (iv) may only be used pursuant to the specific terms that ELINA Club establishes for such Promo Code; (v) are not valid for cash; vi) may expire prior to your use; and vii) unless otherwise specified cannot be used more than once. ELINA Club reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that ELINA Club determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
INTELLECTUAL PROPERTY RIGHTS
ELINA Club grants you a limited, personal, non-transferable, non-exclusive, revocable license to access and use the Site pursuant to this Agreement and to any additional terms and policies set forth by ELINA Club. All Intellectual Property Rights (including all copyright, patents, trade marks, service marks, trade names, designs (including the "look and feel" and other visual or non-literal elements)) whether registered or unregistered) in the Website or mobile application and Service, (subject to the Title & Ownership Rights as mentioned below) information content on the Website or mobile application or accessed as part of the Service, any database operated by us and all the Website design, text and graphics, software, photos, videos, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) shall remain our property (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property. All rights are reserved.
None of the material listed in this clause may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print / save one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website or mobile application without our permission.
“elinaclub.com”, the ELINA Club Logos and variations thereof found on the website or mobile application are trademarks owned by ELINA Club and all use of these marks inures to the benefit of ELINA Club. All rights (including goodwill and, where relevant, trade marks) in ELINA Club’s name are owned by us (or our licensors). Other product and company names mentioned on the Website or mobile application are the trademarks or registered trademarks of their respective owners.
The title, Ownership Rights and Intellectual Property Rights in and to the content accessed using the Service is the property of the applicable content owner or Merchant and may be protected by applicable copyright or other law. The Agreement gives you no rights to such content.
Subject to the Clause below, any material you transmit or post or submit to the Website or mobile application (or otherwise to us) shall be considered (and we may treat it as) non-confidential and non-proprietary, subject to our obligations under data protection legislation or such legislation that provides for protection of electronic data under Indian Laws. If for some reason, any part of that statement does not work as a matter of law, then for anything which you supply to us from whatever source (i.e. via email, the Website or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material.
All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website or mobile application; (in each foregoing case, these are called "Ideas") shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources that may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.
DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
The User expressly agrees that use of the Website or mobile application is at the User’s sole risk. Neither ELINA Club, its Holding or Subsidiaries, Business Associates nor any of their respective employees, agents, and third party content providers warrant that use of the Website or mobile application will be uninterrupted or error-free; nor do they make any warranty as to (i) the results that may be obtained from use of this Website or mobile application, or (ii) the accuracy, reliability or content of any information, service or merchandise provided through the Website or mobile application.
The Website or mobile application are made accessible on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.
We do not give any warranty that the Services or the Website or mobile application are free from viruses or anything else which may have a harmful effect on any technology.
We reserve the right to change, modify substitute, suspend or remove without notice any information or Voucher or service from the Website or mobile application forming part of the Service from time to time. Your access to the Website or mobile application and/ or the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality, which is dependent on your browser or other third party software to operate. There might be certain circumstances wherein ELINA Club may within the validity period of a particular Voucher withdraw any information or the Voucher from the Website or Mobile Application or services at any time.
We reserve the right to block access to and/ or to edit or remove any material, which in our reasonable opinion may give rise to a breach of this Agreement.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. The User specifically acknowledges that ELINA Club is not liable for the defamatory, offensive or illegal conduct of other users or third parties and that the risk of injury from the foregoing rests entirely with the User.
In no event shall ELINA Club, or any Business Associates/ Employees, Third Party Content Providers, Third Party Advertisers or Third Party Service Providers, producing or distributing the Website or the contents hereof, mobile application and any software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use the Website or mobile application. The User hereby acknowledges that the provisions of this Clause shall apply to all contents on the Website and mobile application.
In addition to the terms set forth above, neither ELINA Club, nor its Subsidiaries and Business Associates, Third Party Service Providers or Third Party Content Providers shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or inauthenticity of, the information contained within the Website, or for any delay or interruption in the transmission thereof to the user, or for any claims or losses arising therefrom or occasioned thereby. None of the foregoing parties shall be liable for any third party claims or losses of any nature, including without limitation lost profits, punitive or consequential damages.
ELINA Club will not be held liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Agreement, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement will not exceed the total Offer price paid or payable to you under this Agreement.
ELINA Club shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our associated banking partners from time to time.
ELINA Club’s liability is limited to providing the User with a confirmed booking as selected by the User for any product/ service provided by the Merchant and further listed on ELINA Club.
Any issues or concerns faced by the User at the time of availing any such services/ products shall be the sole responsibility of the Merchant. ELINA Club will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Merchant.
Unless explicitly committed by ELINA Club as a part of any product or service:
- ELINA Club assumes no liability for the standard of services as provided by the respective Merchants.
- ELINA Club provides no guarantee with regard to their quality or fitness as represented by the Merchants.
- ELINA Club doesn't guarantee the availability of any services as listed by a Merchant.
By making a booking, User understands ELINA Club merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Merchant and not ELINA Club. Thus the ultimate contract of service is between User and Merchant.
GIFT CARDS
- The Gift Card is valid for purchases made from ELINA Club only and is valid for a period mentioned on the Voucher.
- Gift Cards shall have their own are valid only on bookings made through ELINA Club mobile application and Website.
- In exceptional cases of transaction failures after Gift Card is applied, amount would be automatically refunded to the same cards within 24 hours.
- This Gift Card/ voucher cannot be clubbed with any other ongoing offer discount/ cash back/ promotion run by ELINA Club mobile application and Website.
- This Gift Card is valid for partial redemption. Balance would remain in the Gift Card till the validity period and can be reused for multiple transactions.
- Products and services are subject to availability.
- The Gift Card cannot be cancelled or exchanged for cash.
- The Gift Card validity cannot be extended under any circumstances.
- Gift Card code/ physical copy or both to be provided at the time of booking along with an ID proof for the offline redemption.
- ELINA Club is not responsible if the Gift Card is lost, stolen or used without permission.
- In case of any fraud pertaining to the unauthorized usage/ utilization of Gift Cards by the User or any Third Party, ELINA Club disclaims any liability whatsoever with respect to the loss incurred by the User.
- In case of cancellation of bookings made using the Gift Card within the validity period, the amount will be reversed to the same card as used at the time of booking.
- Users are required to save the Gift Card Number and PIN to utilize this refunded amount, as we will not be able to reset the PIN or reissue a new Gift Card Number.
- In case of cancellations where the Gift Card validity has expired, no refund will be processed for the amount paid via the Gift Card. However, for non-cancellable Gift Cards, no refund will be processed by ELINA Club in any manner whatsoever
- ELINA Club is the final authority on the interpretation of these rules associated to Gift Cards.
- ELINA Club reserves the right to deny accepting any Gift Card if it suspects that there is duplicity of cards.
- In no event the liability of ELINA Club for any claim shall exceed the value of the Gift Card.
- In the event of any dispute, parties agree to the exclusive jurisdiction of Courts of Bathinda.
RESERVATION POLICY
Any transactions relating to booking of table or reservations of products or services not directly offered by ELINA Club are to be settled inter-se between the merchant and the User i.e. Parties to such transaction, and all warranties express or implied of any kind, regarding any matter pertaining thereto, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed by ELINA Club. ELINA Club merely endeavors to provide a platform where you and merchant may interact, exchange information or carry out a reservation on such basis that are mutually agreed between you and the merchant. ELINA Club shall not be liable for any loss that you may incur, while making reservations or bookings by the User or for the third party.
Under no circumstances shall ELINA Club be held responsible or liable, in any way, for any content which in legal opinion is derogatory, threatening, defamatory, obscene or offensive or offends public sensibilities or morals and shall also not assume liability for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted or uploaded on the Website or mobile application, or any infringement of another's rights, including intellectual property rights. You specifically agree that ELINA Club is not responsible for any content sent using and/or included in ELINA Club’s Website or mobile application or service by any third party.
For any further inquiries or assistance regarding Refund & cancelation Policy, please feel free to contact our customer support team at
Contact No. 9115100800
Email us: info@elinaclub.com
Note: ELINA Club reserves the right to update and modify its Refund & cancelation Policy at any time. Please refer to our website for the most current information.